Medical Offices – Voice Telephone Expansion

Orlando Orthopedic Center, a group of medical officers offering a full range of orthopedic services, needed to expand. Growth in business is good, but when a business grows, so must the business’ telecom services. Orlando Orthopedic sought out TruPoint to help expand their voice telephone capacity.

In order to provide the additional capacity needed, TruPoint sourced a bonded Primary Rate Interface (PRI) product. A PRI is a standardized telecommunications service level within the Integrated Services Digital Network (ISDN) specification for carrying multiple voice and data transmissions between a network and a user. This solution provided a much larger capacity for handing their voice telephone needs.

This solution also provided for a voice Disaster Recover plan, ensuring that Orland Orthopedic could respond to a disaster or other emergency that affects information systems and minimize the effect on the operation of the business.

Next, Orlando Orthopedic was having intermittent downtime issues with their AT&T fiber network and were looking at a cost increase. TruPoint was able to design and source a fully redundant layer 2 network utilizing a combination of fiber and dedicated wireless circuits. The new network design increased speed, reduced costs by approximately 10% and has provided for almost 100% uptime across all 6 locations since deployment.

TruPoint has also assisted the customer with Fax server deployment, single carrier analog line solutions, and PBX sourcing.

Orlando Orthopaedic Center has used TruPoint Communication Services for its sole source of innovative and cost effective strategies and products to ensure that our practice has fast and reliable data and phone services which are vital to the day to day operation of our busy and dynamic business. John and his team at TruPoint have always been responsive and fast moving when we have needed them and are always focused on the end user needs and value for us as the client.
Kevin C. Joyce, MBA, CMPE, Executive Director, Orlando Orthopaedic Center